Purpose – Quality management (QM) and environmental management (EM) systems have several similarities. These parallels may facilitate the development of an integrated system (QEM system). A QEM system is a full, single system where quality and environmental issues are taken into account at the...

Due to the proliferation of function‐specific management systems and related standards, a need has emerged to somehow integrate them in order to reduce wasteful redundancies and possibly generate synergy effects. While the integration of the requirements of standards, for example ISO 9001 and...

Purpose – This paper aims to introduce an integrated system for measuring, modeling, and managing teaching and learning performance in a university classroom environment. Design/methodology/approach – Four management tools, namely a performance measurement framework (PMF), statistical...

States that quality of university education has recently become a subject of major concern. The job market is getting tighter, and even a degree from a reputable university does not guarantee employment in the area of the student’s expertise any more. Students, their families, employers and...

Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management systems, and their interrelations and integration. Subsequently, strategies for integration of the quality...

Since they were introduced internationally in 1987, ISO 9000 standards have been criticized for their lack of flexibility, emphasis on bureaucracy and paperwork, deficiency in quality improvement, usefulness of application in small businesses and service organizations, confusing terminology and...