Motivated by empirical studies on the impact of information on abandonment in service systems, we study novel queueing models with abandonment rates that depend on the system state and the granularity of customers’ state information.We consider a two-class multi-server priority queue with...

Motivated by the need for transportation infrastructure and incident management planning, we study traffic density under non-recurrent congestion. This paper provides an analytical solution approximating the stationary distribution of traffic density in roadways where deterioration of service...

Background: Container terminals (CTs) have constantly administered truck appointment systems (TASs) to effectively accomplish the planning and scheduling of drayage operations. However, since the operations in the gate and yard area of a CT are stochastic, there is a need to incorporate...