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Persistent link: https://www.econbiz.de/10005918366

Company image and corporate social responsibility: reflecting with SMEs' managers

Fraj-Andrés, Elena; López-Pérez, M. Eugenia; … - In: Marketing intelligence & planning 30 (2012) 2, pp. 266-281

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Investigating the role of customers’ perceptions of employee effort and justice in service recovery

Yani-de-Soriano, Mirella; Hanel, Paul H.P.; … - In: European Journal of Marketing 53 (2019) 4, pp. 708-732

Purpose The purpose of this paper is, first, to identify the relationship, if any, between customers’ perceptions of justice (functional element) and employee effort (symbolic element) and their effects on satisfaction and loyalty in the context of service recovery and, second, to determine...

Persistent link: https://www.econbiz.de/10012067903

Environmental respect : ethics or simply business? : a study in the small and medium enterprise (SME) context

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A relational approach of the supply function : extension to the new ventures phenomenon in the small and medium enterprise (SME) context

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Notions for the successful management of the supply chain : learning with carrefour in Spain and carrefour in China

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Inter-firm market orientation as antecedent of knowledge transfer, innovation and value creation in networks

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Managing service recovery processes : the role of customers' age

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Sustainable business practices in Spain : a two-case study

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Learning to work in asymmetric relationships : insights from the computer software industry

Pérez, Lourdes; Cambra-Fierro, Jesús - In: Supply chain management : an international journal 20 (2015) 1, pp. 1-10

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