The use of self‐assessment as a basis for evaluating progress with and achievement through total quality is increasing and like many initiatives there are some basic principles for success. Looks at the use of the EFQM Model as framework, outlines a self‐assessment process together with some...

When managing a total quality programme every practitioner needs to generate and maintain momentum and progress. When progress is suddenly halted, the true reasons why are not always immediately clear. Excuses can be too easily formulated and the wrong reasons identified for what may well be a...

Reviews six years experience with TQ in a large multinational manufacturing company. Commitment alone is not enough – ownership is vital. TQ is continuous but not constant, there will be periodic declines when a change of approach is indicated. On‐the‐job training in the application of TQ...

Expands on previous reports by illustrating experiences of German health services organisations made in their assessment against the European Foundation for Quality Management (EFQM) excellence model. Indicates the EFQM method and scoring system. Refers to the experiences German health care...