Lindman, Martti; Pennanen, Kyösti; Rothenstein, Jens; … - In: Business Process Management Journal 22 (2016) 4, pp. 736-762
Purpose – The purpose of this paper is to investigate the firm’s role in the value creation process. In particular, after categorizing the activities that firms carry out to facilitate the creation of value, the “value space,” an actionable framework within which different dimensions of...