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Reform stress in the public sector? : linking change diversity to turnover intentions and presenteeism among civil servants using a matching approach
Wynen, Jan; Boon, Jan; Verlinden, Stephanie - In: Public performance & management review 45 (2022) 3, pp. 605-637
Persistent link: https://www.econbiz.de/10013371328
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A study on the employee turnover antecedents in ITES/BPO sector
Rekha, K. R. Sree; Kamalanabhan, T. J. - In: International journal of learning and change : IJLC 4 (2010) 2, pp. 164-180
Persistent link: https://www.econbiz.de/10003982059
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The role of the seven dimensions of job satisfaction in salesperson's attitudes and behavior
Rutherford, Brian; Boles, James Sanders; Hamwi, G. Alexander - In: Journal of business research : JBR 62 (2009) 11, pp. 1146-1151
Persistent link: https://www.econbiz.de/10003897437
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The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin; Cheng, Zhao-hong - In: The service industries journal 32 (2012) 3/4, pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Management of frontline finanical sales personnel
Oh, Joon-Hee; Park, Jungkun; Rutherford, Brain N. - In: Journal of financial services marketing : JFSM 19 (2014) 3, pp. 208-220
Persistent link: https://www.econbiz.de/10010497757
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The effect of a caring climate on frontline employees' turnover intention in the service industry : a serial multiple mediation model
Namin, Boshra Hejraty; Marnburg, Einar; Dagsland, Åse … - In: Scandinavian journal of hospitality and tourism 22 (2022) 3, pp. 235-254
Persistent link: https://www.econbiz.de/10013271042
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Customer-directed extra-role performance and emotional understanding : effects on customer conflict, felt stress, job performance and turnover intentions
Mulki, Jay P.; Wilkinson, John W. - In: Australasian marketing journal 25 (2017) 3, pp. 206-214
Persistent link: https://www.econbiz.de/10011792002
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Reducing salesperson turnover intentions via organizational market orientation and selective hiring : a job demand-resources approach
Fleming, David E.; Artis, Andrew B.; Harris, Eric G.; … - In: Journal of business-to-business marketing 29 (2022) 3/4, pp. 247-269
Persistent link: https://www.econbiz.de/10013417380
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301