Ho, Chrwan-Jyh; Lau, Hon-Shiang - In: Management Science 38 (1992) 12, pp. 1750-1764
This paper considers various rules for scheduling appointments for medical clinic outpatients and investigates their ability to minimize a weighted sum of medical personnel's and patients' idle-time costs. It is shown that the idle times incurred by any given rule are affected by the following...