The objective of this study was to analyze how small and medium enterprises (SMEs) cope with environmental changes due to the COVID-19 pandemic by pursuing the business model transformation with the support of digital technologies. To achieve the objective, this study used a multiple case study...

Develop effective leadership: the human interface with big data, algorithms, and analytics -- Integrate business intelligence and security with competitive strategy -- Neutralize a competitor and create a competitive advantage -- Apply analytics to concentrate at decisive points -- Initiate...