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Enhancing customer retention using customer relationship management approach in car loan bussiness

Simanjuntak, Megawati; Putri, Nadia E.; Yuliati, Lilik N.; … - In: Cogent business & management 7 (2020) 1, pp. 1-17

The objective of this study was to analyse the effects of customer-perceived value, corporate image, and service quality on customer satisfaction, as well as to analyse the direct effect of switching barriers on customer retention, and to analyse the direct and indirect effects of customer...

Persistent link: https://www.econbiz.de/10012625444

Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study

Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102

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Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...

Jeaheng, Yoksamon; Al-Ansi, Amr; Han, Heesup - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 787-811

Persistent link: https://www.econbiz.de/10012312152

Impact of service quality on consumer perception with reference to multi e-retailers

Malik, Garima; Oberoi, Manpreet Kaur - In: Global journal of business management : GJBM 10 (2016) 2, pp. 55-70

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Antecedents to behavioural intentions in medical tourism

Anish, M. N.; Dhanish, P. B.; Sridharan, R. - In: International journal of management and decision making … 15 (2016) 3/4, pp. 308-335

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Antecedents and consequences of customer loyalty in Qatar

Bhuian, Shahid N.; Al Balushi, Maha Khamis; Butt, Irfan - In: Journal for global business advancement : JGBA 11 (2018) 1, pp. 41-63

Persistent link: https://www.econbiz.de/10011941152

The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks

Alawneh, Ali Ahmad - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 36-45

Persistent link: https://www.econbiz.de/10011858846

Managing quality and customer trust in the e-retailing servicescape

Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257

Persistent link: https://www.econbiz.de/10011849094

Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers

Nazeri, Ali; Ebrahimi, Mohsen; Soofifard, Rahman - In: International journal of services and operations … 35 (2020) 3, pp. 289-306

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A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics

Dayal, Smita; Palsapure, Deelip - In: International journal of business and globalisation : IJBG 24 (2020) 2, pp. 240-255

Persistent link: https://www.econbiz.de/10012168699