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Negative word of mouth and online shopping : examining the role of psychological contract violation, trust and satisfaction

Mehmood, Sana; Rashid, Yasir; Zaheer, Salman - In: Pakistan journal of commerce and social sciences 12 (2018) 3, pp. 886-908

In a highly competitive e-retailing world, service provision fulfilling the customer's expectations plays a crucial role in survival and sustainability of buyer-seller relationship. However, service failure could result in negative outcomes due to destruction of this relationship. From...

Persistent link: https://www.econbiz.de/10011965367

The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues

Limbu, Yam B.; Jensen, Ricard W. - In: International journal of electronic marketing and … 9 (2018) 1, pp. 89-108

Persistent link: https://www.econbiz.de/10011849125

Attitudinal loyalty towards online stores between loyal and disloyal clients : differences across four countries

Dikcius, Vytautas; Adomaviciute-Sakalauske, Karina; … - In: Organizations and markets in emerging economies 15 (2024) 1/30, pp. 74-89

The concept of loyalty has remained a central theme in business for over 50 years. This concept has gained additional attention with the growth of online retailing due to rapidly changing retail environments. Numerous studies have focused on the a ntecedents of online store loyalty; however,...

Persistent link: https://www.econbiz.de/10014535501

Relational benefits as predictors of relationship quality outcomes in online retailing

Maduku, Daniel K.; Mathaba, Ryan L. - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-34

Persistent link: https://www.econbiz.de/10014306932

Investigating factors influencing customer online buying satisfaction in Gauteng, South Africa

Rudansky-Kloppers, Sharon - In: International business and economics research journal 13 (2014) 5, pp. 1187-1198

Persistent link: https://www.econbiz.de/10011280958

Jing, Ranzhe; Yu, Yang; Lin, Zhangxi - In: Journal of organizational computing and electronic commerce 25 (2015) 3, pp. 316-336

Persistent link: https://www.econbiz.de/10011341820

Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective

Chen, Lisa Y. - In: World review of entrepreneurship, management and … 9 (2013) 4, pp. 543-558

Persistent link: https://www.econbiz.de/10010230098

Quality evaluation of group-buy websites

Yu, Zhuoxi; Wu, Yanqing; Zhao, Zhiwen - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10011529129

Does online group buying benefit or destroy retail businesses?

Cheung, Tommy; Wong, Wai Hung; Wong, Ricky S.; Zhu, Jia - In: International journal of business and economics 15 (2016) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10011554042

Testing cloud computing for customer satisfaction and loyalty

Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86

Persistent link: https://www.econbiz.de/10011471138