Purpose – This paper aims to explore practices and technologies successfully servitised manufacturers employ in the delivery of advanced services. Design/methodology/approach – A case study methodology is applied across four manufacturing organisations successful in servitization. Through...

1. Communications fraud control -- 2. Revenue assurance -- 3. Managing communications revenue risks -- 4. Managing insider fraud -- 5. Money laundering and corruption -- 6. ICT and cyber security risks in telecoms -- 7. Other risk management considerations -- 8. Other strategic risks -- 9....