Purpose The purpose of this paper is to explore the role of the manufacturer-supplier relationship in service performance within service triads. Design/methodology/approach An abductive case-research approach was adopted, using three embedded cases and 26 interviews in complex, multilevel...

Purpose – Literature is relatively sparse on describing how companies should align their determinants for service innovations with their different types of service strategies. This study seeks to explore the alignment between three types of service strategies and determinants for service...

Purpose – The servitization of manufacturing is a diverse and complex field of research interest. The purpose of this paper is to provide an integrative and organising lens for viewing the various contributions to knowledge production from those research communities addressing servitization....