Löfgren, Martin; Witell, Lars; Gustafsson, Anders - In: Journal of Product & Brand Management 17 (2008) 7, pp. 463-474
Purpose – Almost everything consumers buy in a store has a package. At point of purchase, the first moment of truth, the package functions as a silent salesman. Once the purchase is made, the product is consumed in the second moment of truth. The purpose of this paper is to create a better...