Giovanis, Apostolos; Pierrakos, George; Rizomyliotis, … - In: International Journal of Quality and Service Sciences 10 (2018) 2, pp. 98-116
Purpose: In contrast to the reflective approach of service quality measurement, this paper aims to propose and validate a parsimonious multidimensional second-order formatively measured model of service quality for primary health-care services provided by hospital outpatient departments. The...