Quality function deployment (QFD) is a development methodology that has been in industrial use for about 30 years. For industry professionals, it is thus important to know what type of outcomes they can expect from using QFD, but also how to behave according to best practice. In this paper, the...

A research project on the development of process technology in process industry led to recognition of the importance of a better classification of different types of process development. A new classification system and matrix have consequently been developed, using the dimensions "newness to the...