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Customer Service Research: Past, Present and Future

Sterling, Jay U.; Lambert, Douglas M. - In: International Journal of Physical Distribution & … 19 (1989) 2, pp. 2-23

Although significant advances have been made in customer service research, a majority of this research has concentrated on defining and measuring the importance of customer service in isolation from the other components of the marketing mix. In order to achieve a competitive advantage from...

Persistent link: https://www.econbiz.de/10014795216

Integrated Materials Management: A Conceptual Approach

Kathawala, Yunus; Nauo, Heino H. - In: International Journal of Physical Distribution & … 19 (1989) 8, pp. 9-17

The role and strategy of integrated materials management are reviewed. The impact of the concept is then considered in relation to the traditional functional structure of many companies. A strategy for the introduction of integrated materials management into a company is outlined and the...

Persistent link: https://www.econbiz.de/10014795240

US Electronic Components Distribution and Value‐added Services

Witt, Robert R.; Solomon, Marius M. - In: International Journal of Physical Distribution & … 19 (1989) 8, pp. 24-30

An attempt is made to detect and analyse changes in the electronics distribution industry with regard to “value‐added” services provided to its customers. The basic areas of interest covered by this research are what kinds of additional services are being offered by the electronics...

Persistent link: https://www.econbiz.de/10014795242

Trends in Computer Applications in Transportation and Distribution Management

Gustin, Craig M. - In: International Journal of Physical Distribution & … 19 (1989) 8, pp. 31-35

The benefits realised through increased computerisation of business logistics activities have been widely acclaimed and accepted. Evidence is presented to show through an extensive mail survey of logistics executives throughout the US that only modest progress has been made over the last decade...

Persistent link: https://www.econbiz.de/10014795243

Assessing International Port Operations

Murphy, Paul R.; Dalenburg, Douglas R.; Daley, James M. - In: International Journal of Physical Distribution & … 19 (1989) 9, pp. 3-10

A mail survey was conducted among 535 worldwide water ports and water carriers to learn about (1) the importance of various port selection factors and (2) the influence of contemporary trade issues on international port operations. Analysis of 134 responses (25 per cent response rate) revealed...

Persistent link: https://www.econbiz.de/10014795244

Prime Vendor/Hospital Purchasing Relationships

Young, Scott T. - In: International Journal of Physical Distribution & … 19 (1989) 9, pp. 27-30

22 general hospitals in Georgia, USA, yielded preliminary evidence the prime vendor relationship led to better materials …

Persistent link: https://www.econbiz.de/10014795247

Evaluating and Developing Materials Management Personnel

Niebuhr, Robert E.; Adams, Fred P. - In: International Journal of Physical Distribution & … 19 (1989) 9, pp. 31-35

Evaluation and development of personnel in the materials management area is a major concern for today′s growth‐oriented organisations. A model is provided for evaluating both the routine and non‐routine areas of employee responsibilities and an effective behaviourally oriented approach to...

Persistent link: https://www.econbiz.de/10014795248

International Customer Service as a New Competitive Tool

Kyj, Myroslaw J. - In: International Journal of Physical Distribution & … 19 (1989) 10, pp. 4-9

This article examines the use of customer service as a competitive weapon in industrial markets. The database consists of respondents from industrial firms throughout the United States. While the majority of respondents indicated a willingness to use the service option, only a few had an...

Persistent link: https://www.econbiz.de/10014795249

Factors influencing medical travel into the United States

Johnson, Tricia J.; Youngquist, Jaymie S.; Garman, Andy N. - In: International Journal of Pharmaceutical and Healthcare … 9 (2015) 2, pp. 118-135

international medical travelers into the USA, including health and healthcare system, economic, social and diplomatic and travel …-sectional study of the 194 member and/or observer countries of the United Nations. Data for medical traveler volume into the USA … between 2008 and 2010 were obtained from the USA Department of Commerce, Office of Travel and Tourism Industries, Survey of …

Persistent link: https://www.econbiz.de/10014795946

Framework to improve performance through implementing Lean Six Sigma strategies to oil exporting countries during recession or depression

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International Journal of Productivity and Performance … 65 (2016) 3, pp. 422-432

Purpose – Today’s global business environment essential requirement to an industries reduction of wastes, reduction of variations, reduction of lead time and innovative feature quality product with minimum cost. That strives to improve customer satisfaction, break through strategies to solve...

Persistent link: https://www.econbiz.de/10014797654