Resource allocation decisions in the areas of service quality and environmental sustainability canbe challenging because ex ante it is difficult to assess the potential performance benefits of suchinvestments. This paper investigates the operating performance implications of service qualityand...

Studies on green investment and corporate social responsibility (CSR) investment has been conducted by some researchers in the current and future trends of sustainable development. Many of them have focused on the relationship between CSR and financial performance, but only a few have examined...