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Die Abrechnung von ADV-Systemleistungen : vergleichende Analyse von Abrechnungsverfahren und Verrechnungsgrundsätzen
Kanngiesser, Joachim - 1980
Persistent link: https://www.econbiz.de/10004580282
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ITIL goes university? : serviceorientiertes IT-Management an Hochschulen; Konzepte und erste Praxiserfahrungen
Wannemacher, Klaus (ed.); Moog, Horst (ed.);  … - 2008
Persistent link: https://www.econbiz.de/10013457126
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IT Service Management
Kleiner, Fritz - 2016 - 2. Auflage
Persistent link: https://www.econbiz.de/10011853883
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A mereology-based ontology for services science : example of an e-health service modelling
Bugeaud, Florie; Soulier, Eddie - In: Ontology, conceptualization and epistemology for …, (pp. 123-134). 2010
Persistent link: https://www.econbiz.de/10008841917
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Service innovation
Ettlie, John E.; Mejia, Iliana Payano; Walker, Jessica M. - In: Encyclopedia of technology and innovation management, (pp. 181-189). 2010
Persistent link: https://www.econbiz.de/10003945770
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Service-Externalisierung : ein wettbewerbsstrategisches Konzept im Management IT-basierter Dienstleistungen
Löffler, Carolin - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009158924
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Exploring dualities of service innovation : implications for service research
Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
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The BabelNEG System - A Protocol-generic Infrastructure for Electronic SLA Negotiations in the Internet of Services
Hudert, Sebastian - 2011
Visions of the next-generation Internet of Services are driven by digital resources traded on a global scope. For the … resulting economic setting, automated on-line techniques for handling services and resources themselves, for advertising and … for the respective management of services and associated service level agreements is mandatory. This thesis presents the …
Persistent link: https://www.econbiz.de/10009731098