Purpose – The purpose of this paper is to describe how Barnardo's, a large children's charity, has developed a system for measuring and reporting on service user outcomes as part of its performance management approach. The challenges that confront third sector organisations when adopting this...

Describes a case study of a subsidiary of a major computer company which has achieved and is attempting to sustain cultural change in turbulent times. Outlines a “leadership for change” programme to move towards a more customer‐oriented culture. Presents a performance management model...

The familiar song lyric says, “On a clear day, you can see forever”. It is a nice thought but, in reality, we cannot see very far without having a clear, well‐reasoned and mutually agreed vision. It is becoming apparent that even our most successful organizations are amazed at their own...

Intro -- Contents -- Preface -- Acknowledgments -- Executive Summary -- Abbreviations and Acronyms -- ASSESSMENTS OF PUBLIC EXPENDITURE MANAGEMENT: RATIONALE AND CONTEXT -- What Is Public Expenditure Management? -- This Study's Purpose and Objectives -- Genesis of Assessments of Public...

The International Handbook of Public Financial Management is a virtual encyclopedia of public financial management, written by topmost experts, many with a background in the IMF and World Bank. It provides the first comprehensive guide to the subject that has been published in more than ten...

The International Handbook of Public Financial Management is essential reading for governmental policy-makers, and practitioners and consultants working in this field, whose importance has been highlighted by the global financial crisis. It is a primary source for academics and students of...