organizational capabilities of knowledge management (KM), this study aims to develop a measurement instrument that involves the five …

knowledge management in a new way. While some researchers considered knowledge management as a facilitator of TQM other scholars … concerned TQM as an antecedent for knowledge management. The purpose of this paper is to propose a reciprocal causation between … TQM and knowledge management. Design/methodology/approach The main focus of literature review is focusing on common …

the service idea during a service innovation process is introduced; it provides an empirical analysis of the knowledge …

Purpose – The aim of this study is to analyze consumers' price knowledge in the market for apparels. Design … explicit price knowledge stored in long‐term memory, as a valid indicator of price knowledge. Findings – The results, including … data from about 1,527 consumers on 66 products from the German apparel market, indicate that price knowledge is relatively …

The commercial value of Africa's indigenous knowledge may potentially jumpstart development if the returns are shared … appropriation of indigenous knowledge and products from developing countries by multinational corporations. Indigenous knowledge is … recognition and protection of indigenous knowledge is necessary to foster development.  …

‐scientific order in terms of its inherent knowledge‐centered worldview. Design/methodology/approach – The concepts of unity and … unification of knowledge in a system‐wide sense are analytically developed in the framework of shuratic process or equivalently as …

Purpose – Public management is moving towards more control by executives in the name of the people. Executive knowledge …

Purpose – The knowledge that is embedded within people, relationships, and organizational routines present key, but … varied, sources of capabilities needed to compete. The value of this knowledge depends on the investment costs and benefits … that come as employees draw on and utilize these different forms of knowledge to respond to global challenges. But …

twist to protection: companies must protect knowledge that brings them competitive advantage, but on the other hand they … need to foster knowledge sharing, which may be in conflict with protective measures. As a result, service innovators cannot … offering. Augmenting prior knowledge, the paper brings forth issues that need to be acknowledged when service innovations are …

, moderating the effect of a new service development (NSD) system on innovation performance. Two knowledge‐based strategies are … tested as contingency factors. One strategy adds value for customers via the delivery of personalized knowledge …‐based services; the other strategy adds value by services exploiting codified knowledge. Design/methodology/approach – A sample of 70 …