Slot controls (restrictions on the number of departing and arriving flights) are implemented at over 200 capacity constrained airports worldwide to mitigate persistent congestion and delays. However, evidence is limited regarding the effectiveness of these policies. This paper uses a...

This paper studies how to design service outsourcing contracts to ensure fast, quality services from an independent service provider. The outsourcer does not have perfect information about either the service provider's capacity cost (i.e., cost for providing fast service), or her quality cost...

We study capacity competition in a service environment where the arrival rates are highly seasonal (e.g., lunch time rushes) and customers are time sensitive, so may depart without receiving service if the waiting time is too long. As a stepping stone for the competitive model, we begin by...

Service differentiation is an emerging method to improve profit and to better serve high-priority customers. Such an approach has recently been introduced by one of Europe's leading rail cargo companies. Under this approach, customers can choose between classic and premium service. Premium...