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Internationale Dienstleistungskompetenzen : neue Impulse für das strategische Management von Tourismusbetrieben
Frehse, Jörg - In: Unternehmertum im Tourismus : Führen mit Erneuerungen, (pp. 145-163). 2008
Persistent link: https://www.econbiz.de/10003617035
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Fine restaurants : creating inimitable advantages in a competitive industry
Salgado, Susan Reilly - 2003
Persistent link: https://www.econbiz.de/10003564878
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Serviceorientierung als Erfolgsfaktor des Exports von industriellen Dienstleistungen
Selasinsky, Maren von; Sichtmann, Christina - In: Serviceorientierung im Unternehmen : Forum …, (pp. 469-486). 2010
Persistent link: https://www.econbiz.de/10003943301
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The strategic role of relational capabilities in the business-to-business service profit chain
Theoharakis, Vasilis; Sajtos, Laszlo; Hooley, Graham J. - In: Industrial marketing management : the international … 38 (2009) 8, pp. 914-924
Persistent link: https://www.econbiz.de/10003924785
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Acquiring and developing human capital in service contexts : the interconnectedness of human capital resources
Ployhart, Robert E.; Iddekinge, Chad H. van; MacKenzie, … - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 353-368
Persistent link: https://www.econbiz.de/10009156512
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Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia; Gonzalez-Cruz, Tomas F. - In: Journal of business research : JBR 68 (2015) 7, pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
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Determinanten des Bedarfs an produktbegleitenden Dienstleistungen auf Industriegütermärkten
Wonner, Richard - 2016
Persistent link: https://www.econbiz.de/10011524368
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Evaluating higher education institutions through agency and resource-capabilities theories : a model for measuring the perceived quality of service
Vargas-Hernández, José G.; Ibarra, Salustia Teresa Cano - In: Innovation and shifting perspectives in management education, (pp. 246-268). 2017
Persistent link: https://www.econbiz.de/10011564639
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Service-centric logic of FM
Coenen, Christian; Felten, Daniel von - In: Managing organizational ecologies : space, management …, (pp. 117-127). 2012
Persistent link: https://www.econbiz.de/10009567723
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Managing service staff as an organizational resource : implications for customer service provision
Gudergan, Siegfried; Beatson, Amanda; Lings, Ian - In: Services marketing quarterly 29 (2007/08) 4, pp. 25-41
Persistent link: https://www.econbiz.de/10003762364