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One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.; Brady, Michael K.; Robinson, Stacey G.; … - In: Journal of the Academy of Marketing Science 43 (2015) 5, pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
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Linking order fulfillment performance to referrals in online retailing : an empirical analysis
Griffis, Stanley E.; Rao, Shashank; Goldsby, Thomas J.; … - In: Journal of business logistics : JBL 33 (2012) 4, pp. 279-294
Persistent link: https://www.econbiz.de/10009709112
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Effectiveness of marketing cues on consumer perceptions of quality : the moderating roles of brand reputation and third-party information
Akdeniz, Billur; Calantone, Roger J.; Voorhees, Clay M. - In: Psychology & marketing 30 (2013) 1, pp. 76-89
Persistent link: https://www.econbiz.de/10009716240
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Coevolutionary dynamics of automotive competition : product innovation, change, and marketplace survival
Talay, M. Berk; Calantone, Roger J.; Voorhees, Clay M. - In: The journal of product innovation management : an … 31 (2014) 1, pp. 61-78
Persistent link: https://www.econbiz.de/10010233870
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Signaling quality : an examination of the effects of marketing and nonmarketing-controlled singals on perceptions of automotive brand quality
Akdeniz, M. Billur; Calantone, Roger J.; Voorhees, Clay M. - In: The journal of product innovation management : an … 31 (2014) 4, pp. 728-743
Persistent link: https://www.econbiz.de/10010375906
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The effects of service on multichannel retailers' brand equity
White, Ryan C.; Joseph-Mathews, Sacha; Voorhees, Clay M. - In: The journal of services marketing 27 (2013) 4, pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
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Discriminant validity testing in marketing : an analysis, causes for concern, and proposed remedies
Voorhees, Clay M.; Brady, Michael K.; Calantone, Roger J.; … - In: Journal of the Academy of Marketing Science 44 (2016) 1, pp. 119-134
Persistent link: https://www.econbiz.de/10011434898
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Breakeven time on new product launches : an investigation of the drivers and impact on firm performance
Calantone, Roger J.; Randhawa, Praneet; Voorhees, Clay M. - In: The journal of product innovation management : an … 31 (2014), pp. 94-104
Persistent link: https://www.econbiz.de/10010437216
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Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.; Hancock, Tyler; Kazandjian, Brett; … - In: Journal of business research : JBR 144 (2022), pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L.; Miller, Jason W.; Griffis, Stanley E.; … - In: International journal of physical distribution and … 52 (2022) 2, pp. 150-169
Persistent link: https://www.econbiz.de/10013173425