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The effects of total quality management on customer service management in the Nigerian banking industry: an empirical analysis
Awolusi, Olawumi Dele - In: International Journal of Management and Network Economics 3 (2013) 1, pp. 57-77
This paper investigates the effectiveness of the critical success factors (CSFs) of total quality management (TQM) on customer service management (CSM) in the Nigerian banking industry. The empirical study was conducted via a survey on six, out of the 22 banks that have implemented TQM due to...
Persistent link: https://www.econbiz.de/10010670433
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On bivariate control charts for the mean of autocorrelated process
Gorgin, Vahideh; Gildeh, Bahram Sadeghpour; Sarmad, Majid; … - In: International journal of productivity and quality … 32 (2021) 1, pp. 72-91
Persistent link: https://www.econbiz.de/10012516409
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Correction factors for Shewhart and control charts to achieve desired unconditional ARL
Goedhart, Rob; Schoonhoven, Marit; Does, Ronald J. M. M. - In: International journal of production research 54 (2016) 23/24, pp. 7464-7479
Persistent link: https://www.econbiz.de/10011566606
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Elementary statistical quality control
Burr, John T. - 2005 - 2. ed
Persistent link: https://www.econbiz.de/10004241902
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Statistical process control
Oakland, John S. - 2003 - 5. ed.
Persistent link: https://www.econbiz.de/10004714447
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Statistical process control and quality improvement
Smith, Gerald M. - 2004 - 5. ed.
Persistent link: https://www.econbiz.de/10004662003
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Lean Six sigma statistics : calculating process efficiencies in transactional projects
Muir, Alastair K. - 2006
Persistent link: https://www.econbiz.de/10004831582
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Mastering statistical process control : a handbook for performance improvement using cases
Stapenhurst, Tim - 2005
Persistent link: https://www.econbiz.de/10004824493
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Statistical process control
Oakland, John S. - 2008 - 6. ed.
Persistent link: https://www.econbiz.de/10004896631
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Introduction to statistical quality control
Montgomery, Douglas C. - 2001 - 4. ed.
Persistent link: https://www.econbiz.de/10004720549