Executive summary This study by Civic Consulting provides an overview of the extent of the problem of directory companies reported to apply misleading practices. It describes judicial and nonjudicial measures taken by affected enterprises and discusses initiatives by Member States aimed at...

This study was tasked to investigate the level of consumer awareness of their warranty rights, to what extent consumers exercise these rights, as well as their experiences when using them, as implemented in their countries. The study focuses in particular on Article 3 and 5 of the Consumer Sales...

Online hotel reservation systems are increasing in importance and greatly facilitate cross-border consumer activity. The Internet has enabled hotels to contract directly with a huge number of potential customers. It has also revitalised the role of agents and lead to a new type of agent, the web...

This study developed a methodology to assess revealed personal consumer detriment that robustly measures and quantifies the incidence and magnitude of detriment at EU and national level, taking into account both pre- and post-redress financial detriment and non-financial detriment such as time...