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Customer Value Analysis in Financial Services

Maas, Peter; Graf, Albert - Institut für Versicherungswirtschaft <Sankt Gallen> - 2007

This study investigates what creates value for customers and how providers canimprove value for their customers. A comprehensive analytical model with a fourstepapproach is presented and applied in the field of financial services. In a firststep, the main customer value drivers are identified...

Persistent link: https://www.econbiz.de/10005861508

How Insurance Brokers Create Value - a Functional Approach

Maas, Peter - Institut für Versicherungswirtschaft <Sankt Gallen> - 2006

customers: supplier, transformer, partner, and problem solver. The articleconcludes with a discussion of the growing demand for …

Persistent link: https://www.econbiz.de/10005861538

From industry norms on full costing to ecologies : on pricing principles in telecom

Westelius, Alf - 2011

Is pricing of ICT-intense offerings following classical paths of pricing, or are they losing ground? Is pricing in telecom based on costing, customer value or something else? Who participates in creating the offerings that meet the end customers? And how is revenue distributed among...

Persistent link: https://www.econbiz.de/10009376353

Outsourcing of service areas as a method of increasing the effectiveness of a company

Ziółkiewicz, Marek - In: E-Finanse : finansowy kwartalnik internetowy 7 (2011) 2, pp. 45-56

An increasing number of companies, in order to improve their competitive stance on the market, decide to outsource some of their service functions to external subjects. Outsourcing of this type of activity is frequently regarded as a strategic decision. A properly conducted outsourcing project...

Persistent link: https://www.econbiz.de/10009313586

Personnel economics : strengths, weaknesses and its place in human resource management

Dilger, Alexander - In: Management revue : socio-economic studies 22 (2011) 4, pp. 331-343

Personnel economics is a rather young academic (sub-)discipline that applies (micro) economic methodology and insights to the personnel function of companies. It is scientifically fertile and complementary to other disciplinary approaches to personnel issues. Instead of that, an approach without...

Persistent link: https://www.econbiz.de/10009764726

Impact of information technology investments on firm productivity in peripherals countries : the case of Portugal

Guerreiro, António; Guerreiro, Gertrudes Saudés - 2015

IS/IT investments are seen has having an enormous potential impact on the competitive position of the firm, on its performance, and demand an active and motivated participation of several stakeholder groups. The shortfall of evidence concerning the productivity of IT became known as the...

Persistent link: https://www.econbiz.de/10011475867

Using the Integrated Activity-Based Costing and Economic Value Added Information System for Project Management

Roztocki, Narcyz - 2011

This paper examines the use of the Integrated ABC-and-EVA Information System for the management of new technology projects. The advantages of integrating the Activity-Based Costing system with the Economic Value Added financial performance measure and the positive impacts of this integration on...

Persistent link: https://www.econbiz.de/10013118543

Rethinking Board Function in the Wake of the 2008 Financial Crisis

Sharpe, Nicola F. - 2011

government's role as board member. The Essay then takes a step back and discusses how the financial crisis and accompanying …Following the 2008 financial crisis the federal government made capital investments in more than 650 companies. The … Essay uses an agency theory lens to examine the government's response to the financial crisis of 2008, and explores the …

Persistent link: https://www.econbiz.de/10013124310

Management Accounting System Problems in Context of Lean : Development of a Proposed Solution

Kristensen, Thomas - 2012

Based on three case studies, a new Lean financial model is developed. This new model improves the organization by increasing Lean goal congruent behavior. The new financial (costing) model uses the waste categories known from Lean in order to create decision information for Lean decisions such...

Persistent link: https://www.econbiz.de/10013099646

Bringing Strategy Back into Financial Systems of Performance Measurement : Integrating EVA and PBC

Mocciaro Li Destri, Arabella - 2012

firm level, but also at lower levels of the organization. We discuss the role of EVA-PBC methodology in bringing strategy …

Persistent link: https://www.econbiz.de/10013100125