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Managing Quality under Heterogeneous Consumer Demand and Product Quality

Babcock, Bruce Alan; Carriquiry, Miguel - Center for Agricultural and Rural Development (CARD), … - 2005

Based on accepted advances in the marketing, economics, consumer behavior, and satisfaction literatures, we develop a micro-foundations model of a firm that needs to manage the quality of a product that is inherently heterogeneous in the presence of varying customer tastes or expectations for...

Persistent link: https://www.econbiz.de/10005034959

A process approach in measuring quality costs of construction projects: model development

Aoieong, Raymond; Tang, S. L.; Ahmed, Syed - In: Construction Management and Economics 20 (2002) 2, pp. 179-192

One of the most effective tools for evaluating the success of a quality management programme is the measurement of quality costs (prevention, appraisal and failure costs). The application of the concept of quality costs originated in the manufacturing industry in the early 1950s. As increasing...

Persistent link: https://www.econbiz.de/10005445776

Considerations of Poka-Yoke device in total quality management

Isac, Claudiu; Isac, Alin - In: Annals of the University of Petrosani, Economics 2 (2002), pp. 102-105

Poka-Yoke is the Japanese term for mistake-proofing. Developed by Dr. Shigeo Shingo, Poka-Yoke employs devices on the process operations to prevent the special causes that result in defects, or to inexpensively inspect each item that is produced to determine whether it is acceptable or defective

Persistent link: https://www.econbiz.de/10005403584

UN CASO DE EMPODERAMIENTO EN LA INDUSTRIA QUIMICA

SINGER, MARCOS; DONOSO, PATRICIO - In: Abante 8 (2005) 1, pp. 3-24

Empowerment (giving others, within operative levels, a certain degree of decision-making power) is one of the requirements to execute quality management programs. The autonomy afforded by empowering others could be detrimental to systems where complexity and variability is high, as local...

Persistent link: https://www.econbiz.de/10005736359

SERVICE QUALITY MANAGEMENT THROUGH CUSTOMER ORIENTATION

Dragolea, Larisa; Ungureanu, Danut - In: Annales Universitatis Apulensis Series Oeconomica 2 (2008) 10, pp. 48-48

Quality management represents everything an organization shouldensure/accomplish in order to have products which will satisfy the clients’ requestsconcerning quality and the requests of the existent regulations. According to the ISO9000:2000 standard, quality management coordinates activities...

Persistent link: https://www.econbiz.de/10005609286

THE NECESSITY TO IMPROVE QUALITY IN HIGHER EDUCATION SERVICES. CASE OF ROMANIA

Constantin, Cristinel - In: Polish Journal of Management Studies 8 (2013) 1, pp. 57-65

performance of these ones and to achieve the excellence in their current activities. The research objectives were to analyse the …

Persistent link: https://www.econbiz.de/10010734271

Quality Assessment and Management In Educational Systems Japan vs. Romania

CAZAN, Madalina-Nicoleta - In: Romanian Distribution Committee Magazine 2 (2011) 1, pp. 83-88

The present paper tries to encompass some of the differences of the two educational systems, the Japanese one and our own Romanian system, but pointing our common ground as well, in regards to quality assessment, problems and quality management. The focus is on how international bodies perceive...

Persistent link: https://www.econbiz.de/10010737362

Shop-floor communication and process management for quality performance: An empirical analysis of quality management

Zeng, Jing; Anh, Phan Chi; Matsui, Yoshiki - In: Management Research Review 36 (2013) 5, pp. 454-477

process management practices, and on the corresponding quality performance gained through process management implementation … hypothesized relationships. Data were collected from 238 manufacturing plants through a questionnaire survey conducted in eight … resultant quality performance. The results also suggest that each type of shop-floor communication differently affects the way …

Persistent link: https://www.econbiz.de/10010741375

QUALITY IN EDUCATION IN A KNOWLEDGE-BASED ECONOMY

ARIONESEI, GABRIELA; NEAMTU, DANIELA - In: Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE 6 (2012) 1, pp. 562-569

organizational performance, quality and competitivity. We aim to emphasize, in the methodological part, the features of primary and …

Persistent link: https://www.econbiz.de/10010741639

QUALITY COSTS LINKS TO BUSINESS COST

STÃNCIUC, ANA-MARIA - In: Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE 6 (2012) 1, pp. 538-543

The purpose of this study is to investigate the extent to which Romanian manufacturing companies implement a cost of quality system, the motivation to implement it, and to identify the objectives behind Quality costs measuring and reporting. Also it provides a fundamental introduction to Cost of...

Persistent link: https://www.econbiz.de/10010741656