Knowledge has many different characteristics and scholars in epistemology, economics and management have dealt with them ever since knowledge has emerged as the leading source of firms’ competitive advantages. New product development requires new ideas and new ideas are stemming from...

Despite the reported decline of small retail businesses in Western Europe, these businesses still seem to compete and thrive in many urban areas. We explore this puzzle by assessing the closeness of perceptions between managers and customers of two small family-owned and managed businesses...