Today’s organizations are struggling with increasing business process complexity and face serious problems when standardizing business processes. A possible strategy seems to be to enhance standardization efforts in order to ensure standardization success. In this paper, we analyze the...

Agile systems development (SD) is described as a cooperative game of invention and communication, in which teams are characterized by relying heavily on informal communication mechanisms such as face-to-face conversations. Our current state of knowledge about the actual communication process in...