"This book both demonstrates how ROI is a critical tool for strategic planning and outlines the process for determining ROI. It offers presidents and senior administrators, faculty engaged in shared governance, online learning administrators, and stakeholders representing student, community and...

There is a broad consensus today that increasing practice and intensity of lifelong learning has become a key requirement for Europe if it wants to remain economically competitive as well as socially inclusive. In this context much attention has focused on the ability of ICTs to improve the...