//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Call centers : emotional labor...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Emotion
10,800
Soziale Beziehungen
8,744
Social relations
8,465
Konsumentenverhalten
3,842
Consumer behaviour
3,841
Theorie
2,141
Theory
2,036
Experiment
1,768
Soziales Netzwerk
1,645
Social network
1,594
Beziehungsmarketing
1,239
Relationship marketing
1,238
Kognition
1,176
Cognition
1,171
Persönlichkeitspsychologie
1,140
Personality psychology
1,127
Social Web
1,065
Social web
1,064
Callcenter
1,008
Soziale Gruppe
979
USA
978
Call centre
972
Social group
961
United States
933
Arbeitszufriedenheit
924
Customer satisfaction
921
Kundenzufriedenheit
921
Job satisfaction
915
Intelligenz
878
Organizational behaviour
866
Verhalten in Organisationen
866
Intelligence
857
Führungsstil
850
Leadership style
847
Arbeitsverhalten
833
Work behaviour
833
Vertrauen
782
Confidence
764
Deutschland
732
Service quality
714
more ...
less ...
Online availability
All
Undetermined
7,166
Free
5,540
Type of publication
All
Article
13,436
Book / Working Paper
7,476
Journal
18
Other
3
Type of publication (narrower categories)
All
Article in journal
11,550
Aufsatz in Zeitschrift
11,550
Graue Literatur
2,695
Non-commercial literature
2,695
Working Paper
2,689
Arbeitspapier
2,351
Aufsatz im Buch
1,624
Book section
1,624
Hochschulschrift
690
Thesis
465
Collection of articles of several authors
276
Sammelwerk
276
Aufsatzsammlung
212
Case study
146
Fallstudie
146
Collection of articles written by one author
96
Sammlung
96
Conference paper
87
Konferenzbeitrag
87
Konferenzschrift
73
research-article
63
Ratgeber
49
Dissertation u.a. Prüfungsschriften
43
Guidebook
43
Reprint
42
Article
30
Lehrbuch
28
Conference proceedings
27
Bibliografie enthalten
24
Bibliography included
24
Textbook
21
Systematic review
19
Übersichtsarbeit
19
Amtsdruckschrift
16
Government document
16
Handbook
15
Handbuch
15
Bibliografie
14
Research Report
14
Rezension
10
more ...
less ...
Language
All
English
19,018
German
1,522
Undetermined
261
French
76
Russian
21
Italian
20
Spanish
15
Polish
6
Portuguese
5
Danish
4
Czech
2
Swedish
2
Dutch
1
Norwegian
1
Ukrainian
1
Vietnamese
1
Chinese
1
more ...
less ...
Author
All
Zenou, Yves
119
Ashkanasy, Neal M.
62
Winden, Frans A. A. M. van
55
Patacchini, Eleonora
47
Fortin, Bernard
44
Durlauf, Steven N.
43
Gächter, Simon
40
Güth, Werner
37
Bagozzi, Richard P.
34
Septianto, Felix
34
Sutter, Matthias
34
Brock, William A.
33
Kuchler, Theresa
31
Stroebel, Johannes
31
Fehr, Ernst
30
Hopfensitz, Astrid
30
Villeval, Marie-Claire
29
Jackson, Matthew O.
28
Han, Heesup
27
Härtel, Charmine E. J.
26
Reuben, Ernesto
26
Bailey, Michael
25
Benhabib, Jess
25
Bosman, Ronald
25
Georgarakos, Dimitris
25
Glaeser, Edward L.
25
Ioannides, Yannis M.
25
Torgler, Benno
25
Huy, Quy
24
Dufwenberg, Martin
23
Falk, Armin
23
Humphrey, Ronald H.
23
Weinberg, Bruce A.
23
Bayer, Patrick J.
22
Lux, Thomas
22
Goyal, Sanjeev
21
Regner, Tobias
21
Stark, Oded
21
Welpe, Isabell M.
21
Blume, Lawrence E.
20
more ...
less ...
Institution
All
National Bureau of Economic Research
153
Springer Fachmedien Wiesbaden
45
IGI Global
11
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
10
OECD
9
Social Systems Research Institute
9
Université Paris-Dauphine (Paris IX)
8
Forschungsinstitut zur Zukunft der Arbeit
7
Verlag Dr. Kovač
7
Edward Elgar Publishing
6
Friedrich-Schiller-Universität Jena
5
Haufe-Lexware GmbH & Co. KG
5
Metropolis-Verlag für Ökonomie Gesellschaft und Politik GmbH
5
Books on Demand GmbH <Norderstedt>
4
Christian-Albrechts-Universität zu Kiel
4
Ecmc, Europäisches Zentrum für Medienkompetenz <Marl>
4
European Foundation for the Improvement of Living and Working Conditions
4
Goethe-Universität Frankfurt am Main
4
Gottfried Wilhelm Leibniz Universität Hannover
4
HAL
4
Springer International Publishing
4
C.E.P.R. Discussion Papers
3
Call-Center-Forum Deutschland
3
Deutschland / Bundeswehr / Universität Hamburg
3
Eric Cuvillier <Firma>
3
German Institute of Development and Sustainability
3
Kassel University Press GmbH
3
Shaker Verlag
3
Springer-Verlag GmbH
3
Verlag Franz Vahlen
3
Akademija Truda i Social'nych Otnošenij <Moskau>
2
Bonn Graduate School of Economics
2
Campus Verlag
2
Center for Economic Research <Tilburg>
2
Centre Emile Bernheim, Solvay Brussels School of Economics and Management
2
Centre for the Management of Environmental and Social Responsibility
2
Department of Economics and Related Studies, University of York
2
Deutscher Direktmarketing-Verband
2
Economic Science Institute (ESI), Argyros School of Business and Economics
2
Erasmus Research Institute of Management
2
more ...
less ...
Published in...
All
Journal of business research : JBR
325
Discussion paper series / IZA
256
International journal of hospitality management
218
Journal of retailing and consumer services
179
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
145
Journal of economic behavior & organization : JEBO
144
Journal of business ethics : JOBE
138
NBER Working Paper
126
Tourism management : research, policies, practice
122
IZA Discussion Paper
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
CESifo working papers
104
Journal of consumer research : JCR ; an interdisciplinary bimonthly
102
SpringerLink / Bücher
102
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
99
IZA Discussion Papers
96
Psychology & marketing
95
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
95
Academy of Management journal : AMJ
94
Discussion paper / Centre for Economic Policy Research
89
Journal of economic psychology : research in economic psychology and behavioral economics
88
Discussion paper / Tinbergen Institute
72
Journal of business and psychology
70
Journal of travel and tourism marketing
68
Journal of vocational behavior
66
Management science : journal of the Institute for Operations Research and the Management Sciences
65
Working paper
65
The journal of services marketing
63
International journal of contemporary hospitality management
61
Journal of behavioral decision making
60
The service industries journal
60
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
59
Discussion papers / CEPR
58
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
Human relations
57
The journal of socio-economics
56
Journal of managerial psychology
54
Economics letters
52
Journal of behavioral and experimental economics
52
more ...
less ...
Source
All
ECONIS (ZBW)
19,816
USB Cologne (EcoSocSci)
405
EconStor
393
RePEc
214
Other ZBW resources
88
BASE
7
OLC EcoSci
7
ArchiDok
3
more ...
less ...
Showing
20,531
-
20,540
of
20,933
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
20531
Das Verhältnis von Emotionen und Kognitionen und ihre Verhaltensreferenz : eine empirische Untersuchung der Informationsvermittlung über Audio-Führungen in Museen
Viehöver, Carola
-
2006
Persistent link: https://www.econbiz.de/10004875005
Saved in:
20532
Die Macht der Gefühle : Affekte und Emotionen im Prozess von Erziehungsberatung und Therapie
Reuser, Bodo
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10004881655
Saved in:
20533
Zwischen Neurobiologie und Sozialethik : zum soziologischen Gehalt von Gefühlen in den Werken von Jürgen Habermas und Antonio Damasio
Stamm, Isabell
-
2007
Persistent link: https://www.econbiz.de/10004885020
Saved in:
20534
Hedonism versus accuracy: the impact of motivation and
emotion
on the valuation of multiple gains and losses
Schaffner, Dorothea
-
2007
Persistent link: https://www.econbiz.de/10004889261
Saved in:
20535
Emotionen und Führung : Theoretische Grundlagen, empirische Befunde und praktische Konsequenzen
Urban, Fabian York
-
2008
Persistent link: https://www.econbiz.de/10004921299
Saved in:
20536
Emotionale Kundenbindung : Stützung einer Dachmarke im ÖPNV
Sassy, Jean-Willy
-
2007
Persistent link: https://www.econbiz.de/10004924779
Saved in:
20537
Emotionen und soziale Strukturen : die affektiven Grundlagen sozialer Ordnung
Scheve, Christian von
-
2009
Persistent link: https://www.econbiz.de/10004928538
Saved in:
20538
Soziale Kompetenz : Training für lernbehinderte Jugendliche SOKO ; mit CD-Rom
Nestler, Judith Anne
;
Goldbeck, Lutz
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10004939652
Saved in:
20539
Relative investor sentiment measurement
Gao, Xiang
;
Koedijk, Kees
;
Walther, Thomas
;
Wang, Zhan
-
2022
Persistent link: https://www.econbiz.de/10013260213
Saved in:
20540
The voice of monetary policy
Gorodnichenko, Yuriy
;
Pham, Tho
;
Talavera, Oleksandr
-
2021
Persistent link: https://www.econbiz.de/10012492671
Saved in:
First
Prev
2050
2051
2052
2053
2054
2055
2056
2057
2058
2059
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->