In companies, Information and Communication Technologies (ICTs) accelerate the speed with which information is exchanged between employees, facilitate the processing of data and improve the quality of intra-Company communication. As such, ICTs are powerful management support tools and can help...

Front Cover -- Contents -- Preface -- Acknowledgments -- Introduction -- Chapter 1: Why Look at IT? What Is the Problem? -- Chapter 2: IT Background -- Chapter 3: Are We "Doing the Right Things"? -- Chapter 4: The Art of Managing Change -- Chapter 5: How Can Lean Help IT? -- Chapter 6: What Is...