Guardo, Maria Chiara Di; Galvagno, Marco; Cabiddu, Francesca - In: International Journal of E-Services and Mobile … 4 (2012) 2, pp. 19-36
Despite the importance that e-service is gaining among firms and public administrations, academic research on this topic is still in its infancy (Santos, 2003), and relatively little work has been carried out. Although prior analyses have examined the rise and fall of specific theories or...