Rangiha, Mohammad Ehson; Comuzzi, Marco; Karakostas, Bill - In: Business Process Management Journal 22 (2016) 4, pp. 835-859
Purpose – The purpose of this paper is to present a framework for social business process management (BPM) in which social tagging is used to capture process knowledge emerging during the design and enactment of the processes. Process knowledge concerns both the type of activities chosen to...