Value creation is at the heart of an economic enterprise, defining its capability to serve customers and generate profits and growth. This fact has led to an ever-increasing set of tools and techniques that start with customers, focusing on serving their preferences from the very inception of a...

Purpose - This paper tests whether financial planning in Australia remains an industry or can be considered a profession Design/Method/Approach - A set of attributes of professionalism were derived from the literature-public/societal responsibility, a systematic body of theory, professional...

Research confirms that small business (SB) is important for the dynamics and stability of the economy; the size, composition, and quality of employment; and the socio-political structure worldwide. Given this significance it is surprising that SBs have not taken advantage of the Balanced...