of the managers to give it to them! The default position for most people is I will carry on doing what I know and …

promote a new style of leadership at Co‐operative Financial Services (CFS) call center. Design/methodology/approach – The … managers with the skills and confidence to support call advisers with coaching. Practical implications – The paper reveals that …

Purpose – This paper aims to explore leadership from a cognitive perspective as a meaning‐making activity. Proposes … that a primary role of leadership is to bring meaning to working life, especially in times of change. Design …/methodology/approach – Draws on experience of, and observation from, working with management and leadership groups from major organizations across …

indicator of leadership capability. Focuses on team climate and how this may be linked to changes in business performance … senior managers. Originality/value – Describes how the OSCII tool may be deployed to support team‐performance management.  …

success. Design/methodology/approach – Warns managers against abdicating responsibility for leading their people, and HR … specialists against empire building. Highlights how HR should support managers and people to sustain the right business culture …. Findings – Advances the view that the leadership of an organization needs to involve HR and encourage it to make an …

employee engagement are a sense of trust between employees and their managers as well as a sense of personal control. Trust … employees and managers is the managerial reluctance to delegate authority and devolve power. Practical implications – Postulates …