status of organizations that employ quality professionals. The objective was to focus on the relationship between leadership …

/value – This paper identified a model of QM practices (Leadership, policy‐strategy, people, processes and partnerships resources …

Purpose – This study investigates the emphasis placed on different managerial roles by IT project managers. Six … emphasized the spokesman role. The empirical results provide evidence that project managers in internal IT projects are more … internally oriented than project managers in outsourcing projects. Research limitations/implications – Future research should …

‐relationship between theory and business. Findings – It is found that among the enablers: on the part of strategy and leadership; obtaining …

is employed to contrast the hypotheses using a sample of general managers on the one hand and of quality managers on the … quality manager. The authors also find that in both samples of general managers and quality managers, only one of the three … the subsample for general managers was not very large. Gathering more recent data could contribute to strengthening the …

greater in the presence of leadership practice. Practical implications – Managers must be aware that the impact of IT on … of leadership practice on this relationship must be analyzed. Design/methodology/approach – A proposed research model is … performance – rather, one needs complementarity with leadership; and the impact of IT dimensions on quality performance will be …