Many production systems cannot produce to stock and utilize capacity management to cope with variability in demand, for example Make-to-order (MTO) systems. Often, regular capacity can be increased through a flexible workforce, but the decision about the additional capacity must be made before...

In this study, we analyze a task scheduling problem with small time windows and care workers with different levels of qualification in a nursing home. A set of care tasks has to be assigned to a given number of care workers, so that the total earliness and tardiness from the nursing home...

Quality-speed trade-offs occur in many service systems in which employees have discretion over their service times. An increase in service time often results in an increase in the quality of a service but also increases congestion. We investigate this trade-off between quality and speed in a...