Purpose – This research aims to investigate the extent and pattern of information and communication technology (ICT) usage by women entrepreneurs in Malaysia, as well as the impact of personal traits on usage. Design/methodology/approach – All the members of the National Association of Women...

Purpose – The purpose of this paper is to examine the impact of the relationship marketing underpinnings, namely: commitment; competence; communication and conflict handling on the one hand and customer loyalty on the other, as well as the mediation effects of trust and relationship quality....

Purpose – Adopting an evidenced‐based approach, this paper seeks to examine the usage of external business services by small and medium‐sized enterprises (SMEs) in China. Design/methodology/approach – The empirical data are based on the first large‐scale survey of small businesses...

Purpose – The suppliers of fresh fruit and vegetable complain that their buyers in the retail segment of the market used certain undesirable and questionable business practices which are not used by buyers in other segments. These undesirable practices may have negative effects on how the...

Purpose – The purpose of this paper is to investigate the mediating role of organisational level supply chain activities on the effect of inter‐organisational information systems (IOIS) and activity (IOA) integration on business performance of retailing organisations within Australia....

Purpose – SMEs are essential to economic growth in Malaysia and many emerging economies as they are a major source of employment and contribute towards the gross domestic product. It is therefore imperative that the corporate governance practices of SMEs are enhanced by assurance that...

Purpose – The purpose of this research is to examine the impact of relationship marketing (RM) underpinnings namely, trust, commitment, communication and conflict handling on the quality of firm‐customer relationship as well as the levels of contribution of these underpinnings....

Purpose – This paper aims to examine the association of relationship marketing variables (namely trust, commitment, communication, and conflict handling) with overall firm‐customer relationship quality between male and female customers of Malaysian banks. Design/methodology/approach – Data...

Purpose – The purpose of this paper is to examine the relationship between the relational dynamics, namely trust, personalisation, communication, conflict handling and empathy, and relationship quality in the banking industry of two culturally dissimilar nations – Malaysia and New Zealand....