Leaders of successful organizations are consistently searching for better ways to improve performance and results. Frequent disappointments with past management initiatives have motivated managers to gain new understandings into the underlying, but complex mechanisms ‐ such as knowledge ‐...

To assess the relevance of the growing interest in Knowledge Management, the author suggests the need to understand the contemporary context into which it is being introduced. For example, how does it relate to “process management” or the “learning organization”? The results of the...

For most companies the immediate challenge is to create a knowledge‐based business which can capitalize on the opportunities afforded by the emerging knowledge economy. This includes the challenge of gaining acceptability within the organization of the theory and practice of Knowledge...

As organizations have become increasingly effective at reducing costs and improving efficiency in their operations, their attention has shifted to revenue growth. Tapping the collective creativity and know‐how of employees is emerging as one of the best ways to anticipate customer needs and...

This paper describes existing knowledge management (KM) tools and technologies in a historical context: where they have been, where they are now, and where they are going. It examines KM technologies in relation to early work done by Douglas Engelbart, subsequent developments in business and...

The Sense‐making approach to studying and understanding users and designing systems to serve their needs is reviewed. The approach, developed to focus on user sense making and sense unmaking in the fields of communication and library and information science, is reviewed in terms of its...

It is well understood that knowledge management is extremely important in order to achieve the goals and aspirations of research communities. Traditional knowledge management methods linking different knowledge resources are now being augmented by newer models and methods that have excellent...

The paper is aimed at two distinct readerships: drug industry participants who are interested in how knowledge management applies to their industry and knowledge management workers who are interested in seeing how general knowledge management issues play out in this problem domain. To...

Technology and innovation processes are formed by knowledge bases and continuous flows of information. Their intangibility and the actual trend to support the competitiveness of the firm in the synergetic relations of its intangible assets have led to a new form of analysis of the technological...

This paper defines the agile enterprise as one which is able to both manage and apply knowledge effectively, and suggests that value from either capability is impeded if they are not in balance. It looks at the application of knowledge as requiring a change, and overviews a body of analytical...