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Taking a critical perspective to the European Business Excellence Model using a balanced scorecard approach: A case study in the service sector
McAdam, Rodney; O'Neill, Edel - In: Managing service quality : MSQ ; an international journal 9 (1999) 3, pp. 191-197
Persistent link: https://www.econbiz.de/10007184333
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Exploring components of business improve...
Mitchell, Neil; McAdam, Rodney - In: Total quality management 10 (1999) 4-5, pp. S653
Persistent link: https://www.econbiz.de/10007185858
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Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland
McAdam, Rodney; McKeown, Michael - In: Total quality management 10 (1999) 2, pp. 229-242
Persistent link: https://www.econbiz.de/10007187402
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The Relationship between Total Quality Management (TQM) and Corporate Strategy: The Strategic Impact of TQM - Quality is a key competitive factor for many organisations, and its st...
Leonard, Denis; McAdam, Rodney - In: Strategic change : SC ; briefings in entrepreneurial finance 10 (2001) 8, pp. 439-448
Persistent link: https://www.econbiz.de/10007237171
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Developing Reengineering Based Change: The Contribution from Knowledge Management - The body of knowledge on reengineering in a strategic management context continues to grow. This...
McAdam, Rodney - In: Strategic change : SC ; briefings in entrepreneurial finance 9 (2000) 6, pp. 363-378
Persistent link: https://www.econbiz.de/10007241645
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Incubating enterprise and knowledge: a stakeholder approach
McAdam, Rodney; Keogh, William - In: International journal of knowledge management studies : … 1 (2006) 1-2, pp. 103-120
Persistent link: https://www.econbiz.de/10007260489
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The strategic impact and implementation of TQM
Leonard, Denis; Mcadam, Rodney - In: The TQM magazine : the international bi-monthly for … 14 (2002) 1, pp. 51-60
Persistent link: https://www.econbiz.de/10007107112
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Performance management in the UK public sector: Addressing multiple stakeholder complexity
Mcadam, Rodney; Hazlett, Shirley-Ann; Casey, Christine - In: International journal of public sector management : IJPSM 18 (2005) 3, pp. 256-273
Persistent link: https://www.econbiz.de/10007024474
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Development of a business process re-engineering model applicable to the public sector
McAdam, Rodney; Mitchell, Neil - In: Total quality management 9 (1998) 4-5, pp. S160
Persistent link: https://www.econbiz.de/10007192038
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A more subjective approach to business improvement and organizational change evaluation
Henderson, Joan; McAdam, Rodney - In: Total quality management 9 (1998) 4-5, pp. S116
Persistent link: https://www.econbiz.de/10007192048