Compares the perceptions of both large organisations and small- to medium-sized enterprises (SME) at a meta level in regard to knowledge management (KM) to improve overall understanding and synthesis of the philosophy and to develop sector-specific learning in the SME sector. First, identifies...

Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment....

The aim of this paper is to build a framework for Quality Process Monitoring and Improvement for SMEs which requires a minimal outlay of resources, and which does not rely on the implementation of external or formal programmes. The Irish economy is heavily dependent on the continual emergence...