Purpose The purpose of this paper is to explore the extent to which public service motivation (PSM) can be explained by the big five personality factors. Design/methodology/approach Original data are gathered from two online surveys of public service professionals from across the USA. The two...

Examines two distinctly different reasons for resistance to total quality management (TQM) in US corporations. One of these is that workers will perceive TQM as controlling rather than empowering: in effect, seeing it as a ploy to get them to work harder for fewer rewards. Alternatively, it may...

Quality management (QM) literature has consistently failed to distinguish between managers and line employees when it comes to implementing QM tools and techniques. However, managers and line employees vary considerably on several key individual characteristics. Thus, it is logical to expect...

Purpose – The purpose of this article is to explore the relationship between the organizational culture (organizational citizenship behaviour (OCB)), TQM practice and organizational performance of the manquiladora companies. Design/methodology/approach – A structural equation modelling based...

Purpose – The purpose of this paper is to empirically validate how the effectiveness of the most influential barriers to Six Sigma implementation may vary in relation to dimensions of organizational factors in a developing country. Design/methodology/approach – An empirical survey, using 500...

Purpose – The purpose of this paper is to focus on two research questions. First, how are emotional competencies related? Second, are organizations emotionally intelligent? Design/methodology/approach – This study used a new instrument (Organizational Emotional Intelligence Questionnaire,...

Purpose – In 1990, Salovey and Mayer presented a framework for emotional intelligence (EI). This marked the beginning of 20 years of academic research, development, and debate on the subject of EI. A significant amount of previous research has attempted to draw out the relationship between EI...

Purpose The purpose of this study is to explain demographic influences on employee trust towards managers. Design/methodology/approach Drawing upon a data set of over 5,000 responses from the Australian workforce, this paper examines demographic influences on employee trust in their managers....

Purpose The purpose of this paper is to investigate the effect of selected organizational factors on the performance of employees charged with sales forecasting, and to compare this across the different organizational environments of Central-Eastern European (CEE) retail chains....

Purpose This study aims to examine the relationship between the different aspects of transformational leadership behaviours of school principals on school culture in the context of Pakistan. The findings from this study can provide an opportunity to understand the relationship between...