Purpose – The purpose of this paper is to explore the influence of two aspects of firm performance: financial and business performance and organizational effectiveness, on three dimensions of the strategic decision‐making process, rationality, intuition, and political behavior....

Purpose – The purpose of this paper is to look at how novel measures of supply chain performance can be used to identify unnecessary waste in terms of under-loaded vehicles and extended delivery times, along with their causes. In particular it focuses on problems that can be tackled without...

Discusses psychology′s contributions to understanding administrative behaviour. Beginning with a general theoretical search for what moved people to act, psychologists provided analytical and descriptive content to understanding individual and group behaviour. They observed individuals in real...

Privatization is occurring at various levels of government in many countries around the world. So extensive is the reform programme that the term “reinventing government” has taken on a fashionable gloss. To date, privatization and market testing programmes have been advocated with...

Internal marketing (IM) focuses on acquiring and retaining customer‐oriented employees. Critics of internal marketing claim that the term is simply a synonym for good human resources management. The concepts of internal marketing and human resource effectiveness (HRE), at both a strategic and...

Purpose The purpose of this paper is to explore the extent to which public service motivation (PSM) can be explained by the big five personality factors. Design/methodology/approach Original data are gathered from two online surveys of public service professionals from across the USA. The two...

Examines two distinctly different reasons for resistance to total quality management (TQM) in US corporations. One of these is that workers will perceive TQM as controlling rather than empowering: in effect, seeing it as a ploy to get them to work harder for fewer rewards. Alternatively, it may...

Quality management (QM) literature has consistently failed to distinguish between managers and line employees when it comes to implementing QM tools and techniques. However, managers and line employees vary considerably on several key individual characteristics. Thus, it is logical to expect...

Purpose – The purpose of this article is to explore the relationship between the organizational culture (organizational citizenship behaviour (OCB)), TQM practice and organizational performance of the manquiladora companies. Design/methodology/approach – A structural equation modelling based...

Purpose – The purpose of this paper is to empirically validate how the effectiveness of the most influential barriers to Six Sigma implementation may vary in relation to dimensions of organizational factors in a developing country. Design/methodology/approach – An empirical survey, using 500...