Knowledge is a corporate resource, being grounds for initiating activities, which is important in a dynamic economy. The difficulties related to obtaining tacit knowledge, related primarily to experience and observation of the knowledge employee (Mendryk, 2011), encourage the companies to use...

This article elaborates the authors’ method for tacit knowledge acquisition focused on a research and development department in a manufacturing company. It presents a case study of the use of concepts for tacit knowledge acquisition and is based on a survey and data obtained from 85 Polish and...

Tacit knowledge (TK) is a core value element important for obtaining a competitive edge for Customer Relationship Management (CRM). CRM is recognized of high value for integrating knowledge in marketing function. The focus on explicit knowledge so far has resulted in neglecting the importance of...