International business literature often associates company performance with a wide range of phenomena. However, MNE subsidiary performance is to a certain extent idiosyncratic, often too specific to conform to generalised observations. A consensus on the exact nature of subsidiary performance...

The role of performance management (PM) systems has become crucial for steering small-medium enterprises (SMEs) to successfully compete during the ongoing critical economic transition. To improve decision-maker strategic learning processes, traditional PM frameworks need to be combined with...

Recent history in public administration has been characterized by the introduction of performance measurement and evaluation systems, so that some authors talk of Performance State. Instruments of Performance Management and their related applicability to the public administration context have...

Many quality dimensions are hard to contract upon and are at risk of degradation when the service is procured rather than produced in-house. On the other hand, procurement may foster performance-improving innovation. We assemble a large data set on elderly care services in Sweden for the...

This research investigated the relationship between job performance ratings for 39 Israeli medical unit managers and two types of performance predictor: ratings from behavior description (BD) interviews and ratings from an assessment center. The BD validity 0.53 compared favorably with the 0.62...

Goal theory research has made an important contribution to understanding managers’ behaviour within organisations but most of this research has focused on single goal settings. Given the recent popularity of implementing balanced scorecards in organisations, generalising this research to...

Describes the extent to which attending an assessment centre (AC) generates anxiety amongst candidates, and its effects on them. Questionnaires were administered to 70 bank staff before and after attending ACs. Results show candidates experienced rather high levels of anxiety, and that higher...

As long as profit‐centred organisations have existed, the cultural issue concerning the delicate balance between profits and people has been paramount. At Citicorp, a world leader in the financial services industry, cultural change along these lines is ongoing. People management was...

Asserts that there is good evidence that service quality may be achieved and sustained in the same way as is currently achieved and sustained in manufacturing industry by using simple measurement techniques. Moreover, there is evidence to suggest that the opportunity for continuous improvement...