Multiobjective and Multicriteria Problems and Decision Models -- Multiobjective and Multicriteria Decision Processes and Methods -- Basic Concepts on Risk Analysis, Reliability and Maintenance -- Multidimensional Risk Analysis -- Preventive Maintenance Decisions -- Decision Making in...

Purpose: The purpose of this paper is to present a methodology to structure the problem of retail out of stock (OOS). This methodology allows investigating risk factors and barriers related to the main causes and consequences that lead to OOS occurring. Design/methodology/approach: The proposed...

Sizing the capacity of a call center is a well known problem. However, in some cases there are regulatory aspects that must be observed that, combined with specificities of the service provided and how it operates, affects the manner of the process for forecasting the inbound call rate and...