This article explores the trade-offs and tensions between knowledge management initiatives and expertise development practices. While studies of knowledge management and expertise development are abundant, there is no research that has addressed the inter-relationships between these two...

Tensions grow---and often so do costs---when operating procedures change. This corporate study illustrates how friction between engineers and management can be eased by introducing complementary initiatives. Full paper available at https://doi.org/10.1145/1323688.1323696

This research considers the diffusion of computer-aided production management (CAPM) technology in the UK manufacturing sector during the mid to late 1980s, focusing on the role of inter-organizational networks in the diffusion process. Research on innovation diffusion has tended to adopt a...

In this paper we explore how the implementation of an Enterprise System (ES) is related to organizational change, using an institutional theory lens. Our paper responds to institutional theorists’ recent calls to first, better understand the ways in which macro, field-level logics of action...

The implementation of ERP software into organizations is widely recognized as contentious with different groups often requesting customization of the standard product to meet their particular needs and interests. Various efforts aimed at influencing the discourse and framing related to the ERP...

The implementation of ERP software into organizations is widely recognized as contentious with different groups often requesting customization of the standard product to meet their particular needs and interests. Various efforts aimed at influencing the discourse and framing related to the ERP...

Purpose – The purpose of this paper is to conceptualize the unique value that can be created by performing a commodity process, in this case call handling at a call center, as a means of challenging the prevalent assumption that an organization should differentiate between the management of a...

Given the importance of information technology in today′s society an understanding of the process by which technologies are diffused within and between societies is clearly important. Presents a model of this diffusion process which has been developed on the basis of an extensive research...

Purpose – This paper aims to investigate how virtual communities of practice (V‐CoP) develop in large‐scale virtual projects. Design/methodology/approach – A case study of a large‐scale ES implementation was conducted in Italy and in the USA. Findings – It was found that management...

Purpose – The purpose of this article is to consider how project leadership knowledge and behaviour influence project team trust and social capital development and use in the context of a global HR information systems project. Design/methodology/approach – A comparative interpretive case...