The Philippines is among the emerging markets in the world. Along with China, the Philippines attracts international enterprises seeking to establish a presence in Asia. This study examines small/medium enterprises (SMEs) management and employee perceptions of customer service on a number of...

Many researchers have studied correlates of business formations. Through the case-based and statistical literature several broad categories of influence on the entrepreneurial decision to start a new business have been identified. We contribute to this literature though our statistical analysis...