MUNOZ, J. MARK; RAVEN, PETER; WELSH, DIANNE H. B. - In: Journal of Developmental Entrepreneurship (JDE) 11 (2006) 02, pp. 145-156
The Philippines is among the emerging markets in the world. Along with China, the Philippines attracts international enterprises seeking to establish a presence in Asia. This study examines small/medium enterprises (SMEs) management and employee perceptions of customer service on a number of...