Screwing up royally : an introduction to the errors of the third and the fourth kinds -- What is a problem? : an initial framework for type three and four errors -- Organized meanness : the biggest and the most broken health system in the world -- National insecurity : the complete and utter...

The recent data controversy with Facebook highlights the tech industry as a whole was utterly unprepared for the backlash it faced as a result of its business model of selling user data to third parties. Despite the predominant role that technology plays in all of our lives, the controversy also...